CLASSIC MINI FRONT PANEL (GRASS TRACK)

Returns Policy

Our returns policy does not cover items that fall under manufacturer warranties. If you believe your item is eligible for warranty service or you wish to return an item for a refund, please contact our support team or email us at info@plminis.com.

Refunds and Cancellation Rights

You have the right to cancel your order within a 14-day cooling-off period, starting the day after you receive your items. Refund requests can be submitted within 30 days of the invoice date.

Notification of Intent to Cancel

To cancel an order or request a refund under the UK Consumer Protections (Distance Selling) Regulations 2000, you must inform P&L Minis of your intention by phone, email, WhatsApp or post within the applicable period. This is 14 days for cancellations and 30 days for refunds.

Upon receiving your request, we will send you a confirmation and authorization to return the goods. Please include your original invoice number with your return. All items must be in a resaleable condition.

Return Shipping

You are responsible for returning goods using an insured and trackable shipping method at your expense. We will only consider refund requests if there is proof of delivery to P&L Minis from your chosen courier. Once we receive the goods, we will issue a full refund minus any delivery charges.

If you cannot arrange a return, please contact us. We can arrange collection for you, but a fee will apply, which will be deducted from your refund.

Please note that delivery charges from the original purchase are non-refundable, as the service is completed once the order is placed.

Processed and Dispatched Orders

Orders that have already been processed or dispatched cannot be canceled; however, they can be returned for a refund once received by the customer.

We strive to facilitate a prompt refund process upon receiving returned items.

Return Address

FAO: RETURNS
P&L Minis
Sarn Bach
Abersoch
Pwllheli
LL53 7LD
United Kingdom

Specific Terms

• The purchaser is responsible for all costs related to the return shipping of correctly supplied goods.
• P&L Minis is not liable for any shipping or insurance charges related to the return of goods.
• Items that have been installed by the customer may not be eligible for a full or partial refund, as they are considered 'used' and cannot be resold.
• Specifically, electronic items installed for diagnostic or troubleshooting purposes by the purchaser are generally not eligible for a full refund.
• Once electrical goods have been opened or used, they are non-returnable unless found to be faulty.
• Refunds or partial refunds for installed items are at the sole discretion of P&L Minis.
• Returns beyond 30 days from the original sale date are also subject to P&L Mini's discretion for refund eligibility.

Your statutory rights are unaffected by the above terms. Consumers, excluding business trade customers, are further protected under the UK Consumer Protection (Distance Selling) Regulations 2000.

For any questions, please contact our support department before returning any items.

Shipping Information: UK & Worldwide

UK Delivery:

• Next Day Delivery: Orders placed before 11am are eligible for next-day delivery, subject to stock availability and payment clearance. Our next-day delivery service is provided exclusively through UPS. While most packages arrive the following business day, this service is not guaranteed. Orders placed after 11am. will be dispatched the next business day using the next-day delivery option.
• Courier Service: UPS handles all our UK next-day deliveries. Once your order is dispatched, you will receive an email confirmation with UPS tracking details. Most deliveries will arrive by the end of the next business day. Orders dispatched on Friday are typically delivered on Monday (excluding Bank Holidays). Some areas may require up to 2 days for delivery. A signature may be required upon delivery. Additional charges may apply for deliveries to remote locations, as indicated at checkout.
• Royal Mail: For standard UK small parcels or packet deliveries, we offer a service with an estimated delivery time of 1-3 business days. You can choose to upgrade to next-day delivery during checkout.

International Delivery:

• Europe and Worldwide: For large items weighing over 1 kg, we offer delivery across Europe and internationally through UPS. For details on pricing and delivery times, please contact us at 01758 445065 or email info@plminis.com. You can also receive an instant quote by selecting the worldwide shipping option when viewing any product or during checkout.
• Import Duties and Taxes: International orders from P&L Minis may incur import duties and taxes upon arrival at their destination. These additional charges are the responsibility of the recipient, as we cannot control or predict them. Customs regulations vary by country, so we recommend contacting your local customs office for more information. (This applies only if these charges have not already been paid at checkout.)
• Importer's Responsibilities: As the recipient of goods from P&L Minis, you are considered the importer of record and must comply with all laws and regulations of the country in which you receive the goods.
• Customs Inspection: International deliveries may be subject to customs inspections, which can affect delivery times. Please be aware of this potential delay.
• Royal Mail: International orders weighing up to 1kg are sent via the Royal Mail International Track and Signed service, with an estimated delivery time of 5-7 days. A signature will be required upon delivery.

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